We offer free postage and packaging on all UK orders which are over £100. Postage and packaging on orders under £100 will cost £3.95. Delivery will take 3-5 working days unless it is a custom order. If you require faster delivery please email us!
Standard worldwide shipping is £14.95, please allow 6-10 working days for your parcel to arrive.
If you provide to us any instructions relating to the delivery of your order (including, without limitation, instructions to leave the products in a particular place, outhouse or with a neighbour), you are responsible for ensuring the accuracy of these instructions and we shall not be liable to you in relation to any loss of or damage to the product resulting from our following of your instructions.
Delivery will be complete when we deliver the product to the address you gave us or in accordance with your other instructions.
You have 14 working days to return any products for a full refund if they do not fit or are faulty. Items must be returned in immaculate condition. Return postage must be paid by customer, unless faulty in which case shipping will be refunded. Package must be sent tracked to guarantee a refund or exchange.
We will usually refund any money due to you using the same method originally used by you to pay for your purchase.
If you return an item/items in its original condition however, outside of the returns period, you will receive a Lily Dennison gift voucher to the invoice value of the purchase.
All Custom orders are non-refundable.
For any further questions regarding delivery or returns please contact [email protected].